Email or chat virtually with a librarian or academic support specialist.
What is the status of the LRC?
Wye Mills Campus:
Check the LRC website for building open hoursand instructions on how to connect with LRC staff. Students, please check the LRC Services tab in your MyCampus account for the most up-to-date information.
LRC services are monitored during normal business hours or by appointment.
My library materials are due. What do I do?
Library materials may be returned to the Learning Resource Center or placed in the book drop at the LRC entrance (except for electronic equipment). For those wishing to return materials by mail the address is:
Learning Resource Center
PO Box 8
Wye Mills, MD 21679
What is the status of the Academic Support Center?
Tutoring from the ASC continues online only for the Summer 2021 session. Students continue to make appointments or use the Drop-in Zoom Tutoring Room during available hours.
Tutoring services are available at the Multi-Service Center in Cambridge.
What is the status of the Testing Center?
Testers should contact the Testing Center at firstname.lastname@example.org to inquire about testing availability and to schedule an appointment.
Some testing services remain online. For hours of availability, contact the Testing Center at email@example.com.
If you have further questions please do not hesitate to contact Paul Setter, Testing Center Coordinator, at firstname.lastname@example.org.
What is the status of the Teaching and Learning Center: Instructional Systems?
Learning Management System (LMS) faculty support continues to be available online by emailing ISC@chesapeake.edu.
What is the status of the Teaching and Learning Center: Academic Assessment?
Assessment support continues to be available online. Anyone needing assistance with assessment, please continue to contact Matt Hatkoff via email at email@example.com.
ADMISSIONS & ADVISING
How can I meet or contact an advisor?
Many services continue to be accessible remotely. For admissions assistance, please contact firstname.lastname@example.org. To reach an advisor, please contact email@example.com. Remote services also include registration, financial aid and testing.
Beginning June 1st, staff will be available to provide in-person admissions and registration services to students by appointment. For appointments, please call 410-822-5400 and ask for “Admissions.”
What if I am having difficulty with my class due to the online learning format or other issues?
Please contact your instructor first to share your questions and concerns. S/he may be able to help. If this is your first online class, use the Canvas Orientation Course at chesapeake.instructure.com/courses/2615909.
Tutoring is available and students can make appointments to meet with a tutor remotely at libguides.chesapeake.edu/asc-2nd/about-us. If you are still concerned, feel free to contact an academic advisor to help you determine all options.
If you are considering dropping a course(s) and you are receiving Financial Aid, please contact the Financial Aid Office at firstname.lastname@example.org BEFORE you drop the course.
Have questions about your Financial Aid status – email email@example.com
You can visit the Chesapeake College Bookstore in store or on the web at www.chesapeake.bncollege.com. Shop for textbooks, essential school supplies and spirit gear. The bookstore begins to sell books and fill orders for upcoming semesters 3-4 weeks prior to the start of the semester when financial aid opens.
Check out our frequently asked questions below, if you have other questions or concerns, we can be reached by phone: 410-827-6874 during business hours or email at: firstname.lastname@example.org. We will respond within 24 hours during Monday - Thursday. We look forward to getting the semester off to a great start!
How do I get my books?
You can come in store or order from our website: www.chesapeake.bncollege.com. You will need access to your course schedule and student ID number for textbook purchases which can be found on Web Advisor/Crab under student planning.
When is the bookstore open?
From June 1st – 17th, Bookstore hours are 9 am – 2 pm, Monday to Thursday.
How long does it take to get an order?
- The bookstore begins to fill orders for upcoming semesters 3-4 weeks prior to the start of the semester. Orders will be filled in the order they were received.
- Once the order is processed, please allow 1 to 2 business days for shipping depending on your proximity to the college.
How do I return a rental book?
- Prior to the rental due date, students receive rental email reminders with a prepaid shipping label. You can also generate a free shipping label prior to the book's due date to return rentals. You can generate your free UPS shipping label by going to the Bookstore website, simply follow the directions to print your label.
- Please check our website for hours before returning a book to campus. From June 1st – 17th, Bookstore hours are 9 am – 2 pm, Monday to Thursday.
- If you have late rentals from a previous semester, please contact the bookstore for assistance.
How can I contact TRiO Student Support Services?
TRiO students can use Duo, Zoom, Skype and Facetime. You can find cell numbers and email addresses for staff members via our Canvas TRiO Community Course, or see below:
Kristin Shearon: 443 786-6575 email@example.com
Tyler Henry: 410 443-5517 firstname.lastname@example.org
Katrina S. Johnson: 410 443-3018 email@example.com
Harvey Zendt, cell: 410 200-0419 firstname.lastname@example.org
Director, Christle Foster: 410 443-8230 email@example.com
Associate Director, Duane Norwood: 410-827-5783 firstname.lastname@example.org
Administrative Assistant: Lareese Cathey: 443 786-9142 email@example.com
What happens to my VA benefits now that classes are online?
If classes were previously offered as face to face prior to COVID but have now been converted to online, then there will be no impact to VA benefits or MHA. This will remain in effect through December 21, 2021.
What happens to my VA benefits if I withdraw?
It is in your best interest to remain enrolled and continue participating in all coursework that has already begun. Withdrawing will not exempt you from any financial penalties or regulations set forth by the VA.
Am I required to participate in my class if it’s now online?
You are required to continue to participate in your enrolled coursework in the format in which it's being offered. For online students, participation means regular contact and engagement with the course material and other participants, as outlined by your instructor.
Please consult with your instructor to determine what constitutes participation for the course.
I am a Veteran. How do I access the Office of Job Development & Career Services for academic advising?
The Office of Job Development is available for advising via email at firstname.lastname@example.org. Please allow 24-48 hours to process requests for phone meetings. A confirmation will be sent to the e-mail address provided.
CAREER SERVICES & JOB DEVELOPMENT
Where can I find information about jobs and internships?
Students, Alumni and Community job seekers can register for the College Central Network (CCN) JOBS board at: www.collegecentral.com/chesapeake. Registered users can search open positions in our five-county area and beyond.
A Job Listing of open positions available on the College Central Network system is available thru a weekly update and can emailed to anyone with an email request. To receive the weekly update, send an email request to email@example.com.
I am interested in receiving career or employment advice. Can we meet in person?
The Office of Job Development can meet with students for employment counseling in-person on the Wye Mills Campus or via phone. Email an appointment request to firstname.lastname@example.org. Please include a phone number as an alternative contact.
I am a Veteran. How do I access your office for academic advising?
The Office of Job Development is available to Veterans seeking academic & career advising. Mr. DeLuca is the designated Academic Advisor for military veterans. He can be reached via email at email@example.com. Please provide a phone number as an alternative contact. Individual meetings can be in person or via phone.
Email firstname.lastname@example.org for additional information. Note: Please allow 2 –3 business days to acknowledge request.
Will I still be able to access additional accommodations?
The Office of Accessibility and Student Compliance is available to students requesting testing accommodations. The Office of Accessibility and Student Compliance will continue to provide services to students with disabilities. Students who have already qualified for accommodations will continue to have accommodations, but must update the Accommodations Letter by contacting the Accessibility Coordinator. Students requesting new accommodations may schedule a phone or Zoom interview by emailing the Accessibility Coordinator at email@example.com.
How do I request accommodations?
Students requesting testing accommodations must email documentation of a disability to the Accessibility Coordinator, and request a phone or Zoom interview. Documentation is required in order for students to receive accommodations. Our Disability Brochure provides important imfprmation about disability services.
Students who do not have documentation can print the Disability Verification Form from the college website and have their service provider complete the form. Students must then email the Disability Verification form and schedule a phone or Zoom interview.
Hours for phone interviews are:
Monday through Thursday: 9am – noon, and 1pm – 6:15pm. Fridays from 9am – 11am. Summer hours may vary.
What is the process for requesting accommodations?
NEW PROCESS FOR STUDENTS REQUESTING ACCOMMODATIONS
- Request a phone interview with the Accessibility Coordinator by emailing firstname.lastname@example.org
- At least three (3) days before your appointment, submit your disability documentation by email to email@example.com
- Eligibility for accommodations and services will be established once documentation of a disability has been received and an intake meeting is completed.
- Students who need to change or adjust accommodations should contact the Accessibility Coordinator at firstname.lastname@example.org
How do I find additional information about Accessibility Services?
For more information regarding Accessibility Services and other resources visit the Chesapeake College website: www.chesapeake.edu/accessibility.
Are invoices mailed out?
Invoices are generated at the time of online registration and can be retrieved from MyCampus: select Webcashier/Crab, select Students, and then View Account and Make Payments. Select Financial Information, choose the term in question, and detail in. With View Statement selected, you can print your statement.
How can I pay for my classes?
To pay online please log on to www.chesapeake.edu MyCampus, select Webcashier/Crab, select Students, and then View Account and Make Payments.
To set up a Summer or Fall Nelnet payment plan (requires a down-payment and a $25 plan fee) please go to www.nbspayments.com/signin/4KBM5
*New*: Payments in full using a checking account can be made through the Nelnet link above without a fee charged. You will need your total amount due and your student ID#.
Non-Credit/Workforce Training classes have limited access to pay online unless through the special Continuing Education Nelnet plan (www.nbspayments.com/signin/4L6GL) option OR at time of Registration. Please go to: https://www.chesapeake.edu/continuing-education/payment for more information.
To finalize your financial aid please log on to MyCampus, select Webcashier/CRAB, select Students, and then Finalize Me.
If you want to pay with a credit card over the phone, please call 410-822-5400 x2244 or option 6. If you need to leave a message, make sure to provide your phone number. Do NOT leave your Credit Card information in the message! One of our Cashiers will call you back as soon as possible.
Sponsorship forms may be faxed to Attention Business Office at 410-827-5852. Sponsorship forms can be found at https://www.chesapeake.edu/sites/default/files/sponsform.pdf.
Please note: Mailing checks to the Business Office may result in a delay of payment application, due to summer office hours. One of the previously mentioned options would be your quickest payment resolution.
How can I contact the Business Office?
Contacting the Business Office is best handled thru email using BusinessOfficeemail@example.com.