Student Grievance Process for Out-of-State Students
Chesapeake College is committed to providing clearly stated, timely, and accessible methods for resolving student grievances. Students who attend Chesapeake College, but reside outside of Maryland should follow Chesapeake College’s established student grievance process in order to file a grievance. Students should file a complaint with the NC-SARA State Portal Entity for Maryland in the event that the College’s grievance process has been exhausted and the student remains unsatisfied with the outcome. The NC-SARA Complaint Process for Maryland can be downloaded from the Maryland Higher Education Commission website. Complaints regarding student grades or conduct violations are governed by the institution and the laws of the institution's home state. The NC-SARA process does not affect grading policies or conduct violations appeals. For more information about NC-SARA, please visit the NC-SARA website.
To file complaints or make other contact with applicable regulatory agencies, contact the Maryland Attorney General's Office, Consumer Protection Division.
MHEC Contact Information
Students who wish to file a complaint with MHEC should refer to MHEC's website for complete information.
MHEC's contact information is
Maryland Higher Education Commission
6 North Liberty Street
Baltimore, MD 21201
Toll-Free: 800-974-0203
Phone: 410-767-3300
Filing Complaints with Your State
Under SARA, students may choose to work through their own state's portal entity for complaint resolution; however, MHEC is responsible for overseeing the investigation and complaint resolution. Each state’s portal entity can be found on NC-SARA's website by clicking on your state. Students who are residents of California, a non-NC-SARA state, and who are engaged in distance education with Chesapeake College should contact their home state's educational agency for information on how to file a complaint.